Louisiana Department of Insurance Office of Consumer Advocay
Volume 3, Issue 4
APRIL 2012

Moss Gardens
411 Sonny St.
Lafayette, LA

SGA Spring Series 2012
School of Allied Health Professionals
1900 Gravier St.
6th Floor,
Office 6B18
New Orleans, LA

Catahoula Council on Aging
901 First St.
Jonesville, LA

Iberville Council on Aging
58105 Court St.
Plaquemine, LA

INSR492: Seminar in Business Risk Management
University of Lafayette Campus
125 Moody Hall
214 Hebrard Blvd.
Lafayette, LA



To view previous newsletters, click on Consumer Advocacy under Consumers; then click on Consumer Advocacy Newsletters.

To find out if Consumer Advocacy will be in your area or to request a speaker for your organization or group, call (225) 219-0619 or email

If you no longer wish to receive this newsletter please email the following address with "REMOVE" in the subject line.

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Successful Tips for Insurance Producers

No matter where we work or what services we provide or receive, we all appreciate good customer service. As an insurance producer, great customer service can mean the difference between having 100 clients or 1,000 clients.

Here are some tips to help you become more successful in the insurance industry.

  • Learn everything you can about the products you sell. To gain the confidence of your clients when you are asked a question about a product, know the answer.
  • Keep abreast of the latest developments in the industry and recent legislative changes in your state. Join organizations that challenge you and offer you professional certifications.
  • Practice good record keeping by utilizing the most efficient computer programs.
  • Get to know your customers. The more you know about someone, the better you are at determining their insurance needs.
  • Treat your clients with courtesy and respect. Show them that they are important to you. Never argue with your clients. Be positive and friendly in person and on the telephone.
  • Don’t leave your customer hanging. Handle correspondence and problems with a sense of urgency. Be accountable. Build a relationship of trust.
  • Keep your promises. Many service providers lose credibility because they don’t return calls or alert customers in advance of possible changes in their policies such as premiums increases or policy cancellations. Whenever possible, give your clients an advance notice of underwriting changes in the company.
  • Focus on clients and not on sales. Remember, after the sale, you want to retain that client for many years. This practice can also help you gain their family and friends as clients.
  • Make it easy to buy your products. Eliminate unnecessary paperwork, and, whenever possible, use the Internet or email as a marketing tool.
  • Utilize your state insurance department when needed. Your state insurance department is a great informational resource. Visit the Louisiana Department of Insurance website (www.ldi.la.gov) to see how we can help you improve your business through community events, press releases and news articles. 
  • Be there for your customers when they need you most.

Remember, every time you interact with a client, he's evaluating you. More importantly, know what your client wants, and learn how to provide it, before he takes his business elsewhere.

What Types of Automobile Discounts are Available

If you own a vehicle in Louisiana, you are required to maintain the minimum financial liability limits of 15/30/25. Those limits provide payments of $15,000 for bodily injury to one person, $30,000 for bodily injury to more than one person in a single accident, and $25,000 coverage for damage to someone else's vehicle or other property. An average policy can be costly, especially if you don’t have the best driving record. Be sure to compare price quotes with different companies using the same limits of coverage. It is important to know how many months your quote represents, whether it’s for a 12-month period or 6-month period.

Here are some ways you can get discounts on your auto insurance policy:

Having a good driving record without accidents and/or tickets can mean lower premiums.

Many insurance companies use consumer credit scores to determine insurance scores and risk factors. The better your score, the less you may pay.

Raising the deductible on your policy will mean you will retain more expense after an accident, but your premium payments will be less expensive.

You could be eligible for a multi-car discount if you insure two or more vehicles or a multi-line discount if you insure the vehicle with another covered policy such as homeowners, renters or life.

Installing theft deterrent devices on your vehicle can reduce your premium payment. Vehicles with the car’s VIN number etched on the windows may also qualify you for a discount.

After completing a defensive driver course, send the certificate to your agent or to your insurance company to apply for this discount.

Many families have insurable teenagers in their home which can increase the auto premium rates. Your child’s good grades can help lower the expense along with taking a driver’s education course.

Retired drivers most often spend less time on the road which means they are less of a risk.

Please visit the Department of Insurance website at www.ldi.la.gov to locate a producer in your area if you need a quote on a desired coverage. You can also find a consumer’s guide to auto insurance as well as an automobile premium rate guide on the website.


Health Care Conference April 10 in Baton Rouge


Louisiana Department of Insurance


2012 Annual Health Care Conference


April 10, 2012
8:30 a.m. – 4 p.m.


Hilton Baton Rouge Capitol Center
201 Lafayette St.
Baton Rouge, LA


For more information, or to register for the conference,
visit www.ldi.la.gov, and click on 2012 Health Care
Conference on the home page newsreel.

Guest speakers for the day include state and national health policy experts who will present information on current health care reform topics. Agenda topics for the conference include:  Federal Health Care Reform Update; Louisiana State Medicaid Program Update; Louisiana’s Rate Review Process; and Louisiana’s Private Health Insurance Market.

All licensed life, health and accident producers who attend will be entitled to earn up to six hours of continuing education credit.

2012 Regular Legislative Session

The 2012 Regular Legislative Session of the Louisiana Legislature convened on Monday, March 12, 2012, at 12 p.m. and shall have final adjournment no later than 6 p.m. on Monday, June 4, 2012. 

You can keep up with what’s going on at the Capitol by visiting the web portal to the Louisiana Legislature at www.legis.state.la.us. Here are a few things you can do from this portal:

  • View and/or listen to broadcasts of legislative committee meetings.
  • View legislative schedules and committee agendas.
  • Search and view bills, resolutions and acts.
  • Find out who your specific legislators are and how to contact them.
  • View district maps for legislators.
  • View press releases.
  • Search and view current Louisiana laws.
  • View members of various boards and commissions.
  • Get links to many other helpful websites.

Should you have any questions or comments, please call the Public Update Legislative Services Line (PULS), by dialing 342-2456 in the Baton Rouge area or toll free (Louisiana only) 800-256-3793 outside Baton Rouge. The TTY contact telephone numbers are (225) 219-4688 in Baton Rouge and (888) 850-6489 statewide.

Legislative staff is available to answer your questions about bills on various topics, direct you to the proper place for committee information, and explain aspects of the legislative process. The PULS Line is operated jointly by the House of Representatives and the Senate with additional staffing and phone lines.

Session hours:

8:30 a.m. - adjournment if House or Senate is meeting;
if not meeting, 8:30 - 5:00 p.m.
Monday thru Friday

Interim (not in legislative session) hours:

9:00 - 11:00 a.m. and
2:00 - 4:00 p.m.
Monday thru Friday


Deputy Commissioner
Clarissa A. Preston, CIC, APIR
Office of Consumer AdvocacyP.O. Box 94214Baton Rouge, LA 70804-9214
(225) 219-0619 or (800) 259-5300www.ldi.la.govconsumeradvocacy@ldi.la.gov